Showcase: Consumer Finance Analytics

A four-page Power BI experience that transforms seven years of U.S. complaint data into clear insights for leaders, analysts, and CX teams.

The CX & Compliance Challenge

Financial services collect thousands of complaints across products, companies, and regions. Leaders need a single, trustworthy view to track trends, pinpoint root causes, evaluate responsiveness, and compare performance fairly.

Capabilities Demonstrated

This report highlights end-to-end BI delivery: data modeling, DAX, UX, and story-driven design.

  • Robust Data Model: 1 fact + conformed dimensions (Company, Product/Issue, Response, Date, Geography) for fast slicing.
  • DAX Measures: Timely response %, favorable resolution %, reputation score, complaints per 1% market share, YoY growth, and more.
  • Fairness & Benchmarking: Rate-normalization using market share and small/medium/large size tiers.
  • UX & Drill: Info panels, synced filters, KPI rows, custom interactions, and tooltips that explain metrics in context.

Key Features & Technologies Used:

What You Can Answer With This Dashboard

Designed for clarity and fairness—so teams can move from questions to decisions.